We apologize if you are not satisfied with your purchase. We do offer exchange for a different size or replace with same item if there is a manufacturers defect. To be eligible for exchange/replacement you must return item within 7 days of delivery and buyer must pay for return shipping costs. The returned merchandise must show no signs of wear and be accompanied with original packaging. Empire Exotics reserves the right to refuse an exchange on any items received back in unsatisfactory condition. Damaged items received will be handled on a case by case basis. Please allow 5-7 business days for your return to be processed. All returns should be done through our return center.